May 12 2008

Resume

Published by infodave

OBJECTIVE
I am a computer professional who has been self employed in I.T. for 9 years.
I have been deeply involved with computers for the past 20 years. I am
proficient with most PC based hardware, software, networking, etc. I have experience with most software programs such as MS Office, Adobe Photoshop, Macromedia Dreamweaver, Flash and many more.

I am a skilled web developer. I am highly trained in the tech support and
customer service areas. I will go to any length to please my customers.

I have very good communication skills. I can solve almost all computer or network issues quickly, efficiently and, in most cases, with no or insignificant capital investment. I am desirous of finding an environment in which all of my skills could be challenged, enhanced, and put to profitable use. While I would consider staying in the computer field, I would rather get into something more customer service and, or, sales oriented. I spent a year working as assistant mechanic at The Legacy Golf Club in Henderson NV. I am very skilled and proficient at most types of mechanical, electrical, electronic and plumbing duties. I possess very high customer service abilities. I live by the rule “The Customer is Always Right”. I always “WOW” all of my customers and superiors.

TECHNICAL HIGHLIGHTS

Highly skilled in all aspects of PC computers.
Proficient in set up, maintenance and trouble shooting of most hardware,
software and network systems.

In addition to my computer knowledge I am skilled in most aspects of web development and support including WEB 2.0, wordpress, dolphin, PHP, ASP, CGI, eCommerce, PayPal, CCBILL, set up and support of affiliate programs.

I have a very positive attitude toward customer service. I am quite capable of handling most any type of customer in a courteous and professional manner.

I am a skilled problem solver with a happy demeanor.

I also have experience in the field of building, grounds and equipment maintenance.

I have worked over ten years as a professional freelance and studio photographer as well as a custom darkroom technician.

While I have no formal training as a cook, I am a decent chef.

I owned and operated a small outdoor grill in Evergreen, Colorado.

Feeding an upscale clientele on a daily basis.

PROFESSIONAL EXPERIENCE

SIGMAnet – Contact Terra Colson – (909) 230-7130 currently contracted. Contract IT work for Indy Mac Bank.

Progressive Technology Systems, Inc. – Contact Dave Allen – 716-995-0702 x111 currently contracted. Contract install and IT work for Home Depot, Costco, Walgreens, etc.

ClientLogic / Sitel – Technical Support Agent. – Direct Supervisor: Robert Peters

04/09/07 – 07/01/07

Full time phone and computer tech support.

The Legacy Golf Club – Assistant to the Mechanic – Direct supervisor: John Wamsley. 702-286-4120. Course Superintendent: Bob Laas. 702-897-2109

09/01/05 – 10/01/06

Handle all types of mechanical, building, grounds and facility maintenance and repair duties.

All forms of light and heavy mechanical jobs performed on various types of equipment. Help manage fleet of high-end golf vehicles and equipment.

Help manage and maintain parts and material supplies inventory.

Ordering and stocking of all items needed to maintain shop.
Have attended and passed “ above and beyond “ customer service training course.

Manpower Temp. Service – Zappos.com – CLT

Direct supervisor: Ned Farra 8/1/04 – 10/31/04

Provided high-end customer support via phone and email.

Placed orders and handled customer issues. Processed refunds and credits.

Wowed all customers on a daily basis with over the top customer support.

Temporary 3 month position.

Clear Creek Computer Co. – Superhost Web Hosting and Internet Services
(www.superhost.org ), Owner – Tech. (01/98 – current)
I currently own my own computer and internet services company. Specializing in PC computer hardware set up, configuration and networking, as well as total management of web hosting and email services and servers. Total set up and support of online affiliate programs

My company offers a complete turnkey system. A one-stop solution for all of our customers computer and internet needs.

Clear Creek Tech Park, Evergreen CO: Maintenance Supervisor (01/00 – 01/04)

I supervised all maintenance of the entire tech center.
I performed many tasks including building maintenance and repair. Lot and grounds maintenance. Building wiring, networking, communication system management, vehicle repair and maintenance as well as tenant and emergency services. Contact Dan Brown 303-670-5640. dbrown@cctechpark.com

Indianapolis IN: Modern Photo Supply ( 01/94 – 12/97 ) Sales Rep.

Worked as in house and outside sales representative. Worked with customers and other employees selling photo equipment and supplies. Left to start my own computer business. No longer in business.

Indianapolis IN: House of Images (01/83 – 12/93) Photographer, Lab Tech, Customer Service manager for small photo studio/lab. Handled all levels of customer service. Worked as pro photographer and lab tech. No longer in business.

EDUCATION

Completed the Zappos.com CLT advanced Customer Service training program.

Completed the Above and Beyond Customer Service training program.

High School Diploma, Danville High School, Danville IN (1982)

Most post high school education has been derived from life and work
experience. I am highly skilled in what I do. My strongest attributes are in computer and customer service area. I ALWAYS please my customers.

I never let down a customer or employer.

I am eager to meet new challenges in a more multidimensional work environment.

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